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UCC underlies all hybrid, mobile, remote, and frontline work. Rapid platform development by the top UCaaS vendors will threaten smaller vendors, forcing them to reinvent themselves, move into adjacent markets, focus on specific verticals, and become an acquisition target.
Ciscos UCC revenue totaled $984 million in the fourth quarter, down more than 12% compared to the third quarter and down 8.5% year over year. For the full year, Ciscos revenue fell more than 6% to $4.2 billion, representing a 7.4% share of the worldwide UCC market.
KEY MARKET INSIGHTS The Unified Communication Collaboration (UCC) market size was valued at USD 60.73 billion in 2022. The market is projected to grow from USD 71.26 billion in 2023 to USD 222.61 billion by 2030, exhibiting a CAGR of 17.7%. North America dominated the global market with a share of 46.91% in 2022.
UCC stands for Unified Communications and Collaboration, which is a single interface that combines Unified Communications tools for real-time and non-real-time collaboration.
Cisco WebEx has market share of 0.67% in video-conferencing market. Cisco WebEx competes with 126 competitor tools in video-conferencing category. The top alternatives for Cisco WebEx video-conferencing tool are G Suite with 90.34%, Zoom with 4.34%, Skype with 1.34% market share.

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Cisco Unified Contact Center Enterprise has market share of 6.48% in cloud-contact-center-software market. Cisco Unified Contact Center Enterprise competes with 106 competitor tools in cloud-contact-center-software category.
Market share for Cloud UC Calling solutions. Based on licensed user estimates as of Q1 2019. In terms of market share, Ciscos Cloud UC platforms, including Cisco HCS, BroadWorks, and Webex Calling, account for over 60% of the total market.
UCaaS 2024: Engaging the Hybrid Workforce 2024 UCaaS trends like employee engagement features, customizable meeting hardware, and generative AI all have one thing in common: they cater to the needs of an increasingly hybrid workforce.
Market Analysis and Insights: Global Unified Communication as a Service (UCaaS) Market The global Unified Communication as a Service (UCaaS) market size is projected to docHub USD 10740 million by 2028, from USD 4091.2 million in 2021, at a CAGR of 14.3% during 2022-2028.
AI capabilities are already handling noise reduction, background blurring, and connectivity testing, but in the future, youll also see more predictive and reactive support capabilities, and UC tools will help organizations gather more insights about whats working well and what needs improvement.

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