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In India, Business Process Outsourcing (BPO) is the fastest growing segment of the ITES (Information Technology Enabled Services) industry. Factors such as economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency have all lead to the growth of the Indian BPO industry.
The future of BPO services is bringing a lot of benefits for all companies. With the presence of robust and formidable technologies, call center services are becoming more powerful. The best thing about the latest technologies is that they have made everything so transparent and insightful.
The role of BPO in the economic growth of our country is through good quality of work and services, creating job opportunities, effective costs and skilled workers etc. The contribution towards the economic growth of India is due to the outsourcing services of IT and ITES sector.
Revenue in the Business Process Outsourcing market is projected to docHub US$7.12bn in 2024. Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 9.96%, resulting in a market volume of US$10.41bn by 2028.