Minnesota Insurance Division Consumer Complaint Form - mn 2025

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The Minnesota Commerce Department oversees how insurance companies operate in the state. They can impose penalties on your insurance company if they it did not comply with the laws in your state that require insurers to handle claims fairly and in good faith.
The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, ing to the latest NAIC complaint index. Any company with a score above the market average of 1 receives more complaints than the average insurer.
Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter. Use this sample complaint letter as a guide to help you explain the problem and what you want done to resolve it. Then send it to: A salesperson or customer service representative.
How to File a Complaint Contact a Regional Ombudsman for the county the person is in. Use the Regional Map or the Regional Ombudsman by County list. Call the OMHDD: 651-757-1800 or 1-800-657-3506. Email the OMHDD:ombudsman.mhdd@state.mn.us. Fax the OMHDD: 651-797-1950. Send us a letter by US postal mail:
I have had the following specific issues with my insurance company: [list all your problems, such as refusal to cover physician-prescribed therapy, claim has not been paid or has been denied, etc.] Please accept this letter as a formal written complaint against [insert name of your insurance company].
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