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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Is PacificSource the same as OHP?

In Oregon, Medicaid is called the Oregon Health Plan, or OHP, and is run by the Oregon Health Authority. In specific regions in Oregon, PacificSource Community Solutions coordinates your care and manages your OHP benefits.

Is PacificSource an HMO or PPO?

And, with all our PPO and HMO-POS plans, you have the freedom to see any doctor who accepts Medicare in the United States. Youre also covered when you travel, with worldwide urgent and emergency care. When you go to the doctor you will need only one ID card: your PacificSource Medicare ID card.

What is the fax number for PacificSource Community Solutions prior authorization?

Submit this form and supporting chart notes and labs online via InTouch at PacificSource.com or fax to (541) 225-3665. PacificSource responds to preauthorization requests within two (2) working days. Medically appropriate expedited requests are processed in 24 hours.

What is the timely filing limit for PacificSource claims?

All claims for benefits must be turned in to PacificSource within 90 days of the date of service. If it is not possible to submit a claim within 90 days, turn in the claim with an explanation as soon as possible. In some cases PacificSource may accept the late claim.

How do I submit a claim to PacificSource?

Sign in or register, then follow the prompts to upload a copy of your receipt. (Instructions.) Or submit a paper claim to Caremark. For questions or concerns, please call us at 888-977-9299, TTY 711 (we accept all relay calls), or email CS@PacificSource.com.

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