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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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If a water leak is on private property then it is the owners responsibility to repair. The owner needs to contact a plumber to undertake repairs as soon as possible. Owners must act to avoid water wastage.
A leakage allowance is offered on a one-off basis and will ensure you dont have to pay for any additional costs due to a leak. Well review your recent usage and remove any additional costs that are above your normal bill amount.
ing to the California Civil Code, landlords must fix urgent water damage that renders the property uninhabitable or imposes a health hazard on the tenant immediately. If the water damage is not urgent and does not impose a health or safety risk, landlords have 30 days to fix the water damage.
Supply pipe leaks can cause serious damage to your property or a neighbours. And if you have a water meter, the cost of all water lost will appear on your bill. So, its vital you take action as soon as you discover a leak or we report one to you. There are a few options available to help you get a leak fixed.
Studies have shown that a leaking faucet can increase your water bill by over 10% each month. This increase can be quite substantial, especially when you take into account the rising cost of water. Imagine the cumulative effect over several months or even a year.
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People also ask

Leaking toilets, pipes and taps can cause an increase in your bill.
Aqwest offers all residential property owners up to $100 for leaks repaired by a licensed plumber. If approved, the amount will be applied to your residential water bill. Eligibility Criteria: You are a residential property owner with Aqwest.
If youre a tenant and theres a water leak from pipes in the property you rent, you have to get the homeowner or landlord to fix it. If they fail to repair it properly and theres a risk to your health or ability to live in the property, you can contact the water authority.

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