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Quality awards are recognitions of excellence in products, services, processes, or practices that meet or exceed customer expectations and industry standards. They can provide many benefits for businesses, such as improving customer satisfaction, enhancing reputation, increasing productivity, and reducing costs.
The criteria consist of seven areas: leadership, information and analysis, strategic quality planning, human resource utilization, quality assurance of products and services, quality results, and customer satisfaction.
The MBNQA, the EFQM Excellence Model and the Deming Prize are the three most well-known BEMs.
The Baldrige performance excellence framework assesses seven categories of performance including (1) Leadership; (2) Strategy; (3) Customers, (4) Measurement, Analysis, and Knowledge Management; (5) Workforce; (6) Operations; and (7) Results.
The most widely recognized quality awards are the Deming Prize (the first of its kind) and the EFQM Excellence and Malcolm Baldrige National Quality Awards (due to their size).
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The Malcolm Baldrige National Quality Award (MBNQA) is an award established by the U.S. Congress in 1987 to raise awareness of quality management and recognize U.S. companies that have implemented successful quality management systems. The award is the nations highest presidential honor for performance excellence.