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What is RMA in equipment?

A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the products warranty period.

How do I fill out an RMA?

The RMA slip should contain at least four pieces of information. These include the product information (like SKU number, UPC code, or inventory number), customer contact info, reason for return, and refundable amount.

How do I get a return material authorization?

How do customers obtain a return material authorization? Customers typically initiate an RMA by contacting a customer service or technical support representative. If the representative determines that the product is defective, he/she will issue the customer an RMA number.

What is an RMA Acknowledgement?

An RMA (return merchandise authorization) is a numbered Authorization provided by a mail-order or e-commerce merchant to permit the return of a product. Most businesses have a policy concerning returns.