Australia direct debit request 2025

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Bulk Electronic Clearing System (BECS) Direct Debit is a popular Australian bank transfer system for recurring payments. It allows businesses to automatically collect authorized payments directly from customers bank accounts, a method known as direct entry.
Contact your service provider/merchant to set up a direct debit youll need to give them the account details of the eligible CommBank account youd like them to debit. Usually, you can do this online, over the phone, or through a paper form.
With Direct Debit, it is the merchant who initiates payment collection. This pull-based nature has considerable benefits: Cash flow. Direct Debit puts the merchant in control of when they are paid and can reduce the number of late payments they receive.
Youll need to contact the company you want to pay and theyll arrange for you to complete a Direct Debit instruction. Theyll want to know a little about you, such as your name, address and bank details. The company will then let us know and begin to collect your payments on the dates youve agreed.
If youre switching to Direct Debit to pay a company where youre already a customer (for example, if you are paying them a regular one-off payment), first thing to do is get in touch with them and theyll set up the Direct Debit Instruction for you. That might be online or over the phone, or it could be by post.

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How to set up direct debit for my customers? Step 1: Get in touch with your bank. Before you do anything else, contact your bank and let them know youd like to join the Direct Debit Scheme. Step 2: Choose a direct debit company. Step 3: Get direct debit mandates from your customers.
Before initiating a direct debit, businesses must obtain explicit consent from the account holder. The authorisation process must be clear, unambiguous, and include detailed information about the frequency, amount, and purpose of the payments.

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