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A policy is a document that specifies who can access which Oracle Cloud Infrastructure resources that your company has, and how.
The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages: Premier Support, Extended Support, and Sustaining Support.
Depending on the release date, there are three different levels: premier support, extended support and sustaining support. There is only one difference between premier support and extended support. However, this difference can have a major impact.
Premier Support provides a standard five-year support policy for Oracle Fusion Middleware products. You can extend support for an additional three years with Extended Support for specific releases or receive indefinite technical support with Sustaining Support.
Error Correction Support Policy gives the rules and guidelines based on different releases and terminology in order to coordinate releases and time schedules. These documents should be used together to determine a specific situation and plan ingly.
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Repricing is Oracles strategy to keep annual software support fees constant when line items are removed or reduced inside a support contract. Repricing is actually referred to as Pricing Following Reduction of Licenses or Support Level in Oracle Technical Support Policies.
Fusion Middleware (which Oracle Forms is a part of) retains its Premier Support status and will continue to do so until the end of 2026.
Premier Support includes 24/7 technical assistance from Oracle experts, priority service request handling, and remote diagnostics, as well as the latest software patches and supportability enhancements.

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