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Cancellation policies should be compatible with Booking.coms deposit and prepayment policies. Deposit When hosts request a deposit, guests must pay a set amount up front, which is repaid if they cancel during the free or flexible cancellation period. If guests cancel after that time, they will forfeit their deposit.
It will depend on the reason why the hotel cancelled your booking; if for instance at the time of booking you supplied a valid credit card with enough credit, Booking.com confirmed the booking, but if the hotel found that they couldnt charge the card, they will have cancelled correctly.
If you cancel a reservation within any permitted cancellation period which may apply, we will refund you the exact same amount we initially charged you (inclusive of any applicable fees in relation to the Pay in Your Own Currency Service).
If your reservation is marked non-refundable, you cannot cancel or amend it. You may choose not to attend, but you will still be charged the full amount. If you are permitted to cancel, you will normally be given a time limit, which will be explicitly stated on your booking confirmation email.
Hotels often insist on addressing any shortcomings during your stay because they are unwilling to lose the revenue from your room. If that doesnt work, or if you decide to check out early, you may get a full refund, a partial refund or none at all.
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The guest can cancel free of charge until 21 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 21 days before arrival.
The reservation will then be cancelled, and both you and the guest will receive a confirmation email. Keep in mind that the Mark as a no-show button is only available from midnight on the check-in date until 48 hours after the planned check-out date.
We can pay you either by virtual credit card (VCC) or via bank transfer. To know which option is available for your property, go to the extranet and then to Finance Payments by Booking.com.

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