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CUSTOMER SETUP AND BILLING 2025

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The document provides a comprehensive training guide for the University of South Florida's billing and accounts receivable processes, specifically focusing on customer setup and maintenance within the PeopleSoft system. It outlines procedures for creating and managing customer records, including roles, necessary documentation, and steps for entering customer information. The guide emphasizes the importance of maintaining accurate customer data for billing purposes and includes instructions for setting up customer contacts and documenting conversations with customers. Additionally, it covers reporting functionalities related to customer inquiries.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What is customer care and billing?

Oracle Customer Care and Billing (CCB) is a comprehensive software solution designed for utilities and energy companies. It serves as a comprehensive solution for overseeing customer service, billing procedures, and revenue management.

What does billing a customer mean?

Billing is the process of issuing invoices and collecting payments from customers. It is a crucial part of any business, ensuring companies can cover costs and generate revenue. In its most basic form, billing involves sending an invoice to customers who must then make a payment within a specific timeframe.

What is customer billing?

Billing refers to the process of invoicing customers or clients for goods or services provided. It involves sending a bill or invoice that outlines the charges and payment terms. The purpose of billing is to request payment for the products or services rendered and to ensure timely payment from customers or clients.

What is CCB customer care and billing?

What is Oracle Customer Care and Billing? Oracle Customer Care and Billing (CCB) is a comprehensive software solution designed for utilities and energy companies. It serves as a comprehensive solution for overseeing customer service, billing procedures, and revenue management.

What is the meaning of customer care?

Customer care is when companies treat their customers with respect and kindness and build an emotional connection with them. Its something that canand shouldbe handled by everyone on the team, not just a customer service representative or a customer success manager.

What is Oracle customer care and billing?

Oracle Utilities CCB is a comprehensive billing and customer care application for utilities assisting private, business, and industrial customers. It addresses client and business data management while managing payment processing, multi-party billing, credit, and collections.

What are customer billing details?

Billing information is any data that helps you access a customers account. It could be a credit card, debit card, checking account, savings account, or some other way in which the customer can fulfill their obligation to pay for your service.

CUSTOMER SETUP AND BILLING 2025

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