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The document provides a comprehensive training guide for the University of South Florida's billing and accounts receivable processes, specifically focusing on customer setup and maintenance within the PeopleSoft system. It outlines procedures for creating and managing customer records, including roles, necessary documentation, and steps for entering customer information. The guide emphasizes the importance of maintaining accurate customer data for billing purposes and includes instructions for setting up customer contacts and documenting conversations with customers. Additionally, it covers reporting functionalities related to customer inquiries.