District of Columbia Water & Sewer Authority 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
To report a water emergency, such as a water main break or a sewer backup, contact DC Water at 202-612-3400 or report an emergency with our online system.
The District of Columbia Water and Sewer Authority (DCWASA) was created by District law in 1996, with the approval of the United States Congress, as an independent authority of the District Government with a separate legal existence. In 2010 the Authority rebranded and became DC Water.
David L. Gadis serves at Chief Executive Officer and General Manager of DC Water, one of the largest and most highly regarded water utilities in the nation. Mr. Gadis oversees a one billion dollar annual budget and leads a workforce of approximately 1,200 employees.
Credit Card: DC Water accepts credit card payments from your VISA, Mastercard, Discover Card or AMEX. You can pay online at My DC Water or call (202) 354-3600, 24 hours a day. Cash payments in person: You may pay your DC Water bill in cash in person at a number of Western Union locations.
DC Water is governed by a Board of Directors consisting of 11 principal and 11 alternate members. The Board is composed of six District of Columbia representatives, two each from Montgomery and Prince Georges counties in Maryland, and one from Fairfax County in Virginia.

People also ask

Our customer service number is (202) 354-3600. Hearing-impaired customers should call (202) 354-3677 for TDD-TYY services. Our customer care associates are available to assist you Monday through Friday, 8 a.m. to 5 p.m. (except major holidays).
The Constitution dictates that the federal district be under the jurisdiction of the US Congress. Washington, DC operates as a state while also performing functions of a city and a county. We are treated as a state in more than 500 federal laws. We are leaders in a region of 4 million people and growing.
Drinking water and sewage treatment services were initially provided by the District of Columbia government. DC Water was established as an independent agency in 1996 by the District Government and the U.S. federal government.

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