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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How does Nelnet verify income?

Provide copies of your signed federal tax form (1040, 1040 A, 1040X, 1040 EZ, or 8879). Provide proof of your current gross monthly income. Please note that if you are providing copies of your pay stubs, they must be consecutive, include your frequency of pay, and be dated within the last 90 days.

Is there a lawsuit against Great Lakes student loans?

A Settlement Agreement has been docHubed in a class action lawsuit alleging that Great Lakes Educational Loan Services, Inc. (Great Lakes) violated Massachusetts law by initiating in excess of two communications via telephone in a seven-day period to Massachusetts consumers to collect a debt.

Why does Nelnet need my Social Security number?

Validate your identity by providing your Social Security number and birth date. An authorization code will be sent to the email address on file for your account as another layer of security.

What is happening with Great Lakes student loans?

Great Lakes has transferred its entire portfolio of federal student loans to Nelnet and is no longer a student loan servicer. The U.S. Department of Education (ED) authorized this transfer and has posted a notice about it at StudentAid.gov/greatlakes. Your loan was not sold.

Why cant i create a Nelnet account?

The information you provide, like your date of birth and Social Security number, need to be correct and match what we have on file for you, provided by your school. If you receive an error alert about an incorrect date of birth, Social Security number, or other information, call us at 888.486. 4722.

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