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Problem space is the set of all problems that your product can solve. Solution space is the set of all solutions that solve any given problem. The problem space is always a subset of the solution space.
An example of this is businesses that are facing understaffing issues may test solutions like hiring additional staff or restructuring employees schedules. The final stage in the problem space process is choosing and implementing a solution.
7 Steps to Fixing Customer Service Issues Listen to the customer and show genuine empathy. Assess the situation. Ask for the customers needs and preferences. Offer a solution and give options whenever possible. Deliver the solution. Follow up with the customer. Address the issue within the company.
Problem space is where the needs of your customers reside. It is where you learn more about users and their problems to enable you to determine what your product needs to do. Essentially, it is the foundation upon which the solution space stands. However, learning about customers needs isnt the simplest of tasks.
What Problems Do You Solve for Your Customers? Finding new customers. Keeping existing customers. Selling more to existing customers. Improving customer service. Reducing personnel costs. Reducing customer complaints. Decreasing time to market. Improving market share (or mind share)
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In product discovery, the solution space refers to the set of all possible solutions that could address a specific user need or problem. It is the set of all ideas, features, and solutions that could potentially be included in a product to solve a user problem or fulfill a user need.
A good example of problem-solving would be if a customer was having difficulty using a product and contacted customer service for assistance. The customer service agent would then ask questions to better understand the problem that the customer is having.
0:33 2:10 Problem Space and Solution Space Research - YouTube YouTube Start of suggested clip End of suggested clip The solution space where solution ideas are being explored designed and tested both the problemMoreThe solution space where solution ideas are being explored designed and tested both the problem space and the solution space involve user research. But each space requires different user research

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