Break-Fix vs Proactive Maintenance - Digital Data Communications, Inc 2025

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The break-fix model, as the name implies, is a reactive approach. IT support is provided only when something breaks down and needs to be fixed. This might be suitable for businesses with fewer IT demands or those that prefer a pay-as-you-go service.
Break-fix refers to a model of IT support where technical services are provided to repair and restore a system or equipment only after it has broken down or failed. This approach is typically reactive rather than proactive.
Break-fix issues refer to a situation where a device, system or network stops functioning correctly and requires a repair or replacement.
Internal IT teams can be more familiar with the companys specific needs and culture. MSPs offer a broader range of expertise and can provide 24/7 support. Businesses should focus on their core operations and determine which option allows them to do so more effectively.
A break/fix provider has very little motivation to keep a network pristine and avoid future issues. On the other hand, a managed services provider is fully devoted to keeping their clients problem-free; their bottom lines depend on it.

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Break-fix maintenance is a reactive approach to IT support and repairs, typically involving a break-fix technician. Its a model where you call a technician or service provider only when something breaks. The provider diagnoses the problem, fixes it, and then bills you for labor and parts.

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