Sample letter informing customer of an error in payment 2025

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I am writing to dispute a charge of [$] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items werent delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
Dear [Customer Name], We regret to inform you that your recent payment attempt for order #[Order Number] was unsuccessful. Please update your payment information to complete the transaction. If you need assistance, feel free to contact our support team at [Support Email/Phone Number].
The letters should include your personal contact information, full name, mailing address, and account number. Specify the amount that you can pay, as well as what you expect from the creditor in return. A good starting point for negotiation could be offering around 30% of the amount that you owe.
How To Write A Letter For A Mistake? Outline your letter. A letter outline is an effective tool for creating a structure for your document. Own and acknowledge the mistake. Explain the context. Apologise for the mistake. Offer potential solutions. Write a conclusion paragraph.
I am writing to tell you that the payment was an unauthorized transfer. My bank account number is [x-x]. My account statement or other notification sent by you shows that an automatic payment was made to [Company name]. However this payment was unauthorized.

People also ask

Either email, text, or call the client to let them know about the additional amount owing and provide them with information such as: The due date. Accepted payment methods. The invoice payment terms they agreed to.

request letter for wrong payment