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If a dispute involves a lack of a decision, it must be submitted within 365 days, or the time specified in the providers contract, whichever is greater, after the time for contesting or denying a claim has expired.
For Blue Shield of California (Blue Shield) plans, you have two options to file with the Department of Managed Health Care (DMHC): You may use our standard appeal form and process. You may also download the Cancellation of health coverage appeal form, print it out, and mail to the DMHC.
Initial disputes must be submitted within 365 days, or the time specified in the providers contract, whichever is greater, of Blue Shields date of contest, denial, notice, or payment.
If a provider would like to appeal or dispute a claim payment, the provider must submit it in writing by mail to the Blue Shield Promise Provider Dispute and Resolution Department.
The appeal must be received by Anthem Blue Cross (Anthem) within 365 days from the date on the notice of the letter advising of the action.
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Are the Blue Shield Promise Health Plan and Blue Shield of California provider networks combined? No, all the Blue Shield Promise contracted networks of primary care physicians (PCPs), specialists, and hospitals remain separate after January 1, 2019.
If a provider would like to appeal or dispute a claim payment, the provider must submit it in writing by mail to the Blue Shield Promise Provider Dispute and Resolution Department.
A provider dispute is a written notice from the non-participating provider to Health Net that: Challenges, appeals or requests reconsideration of a claim (including a bundled group of similar claims) that has been denied, adjusted or contested.

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