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Start politely Starting a complaint with Im sorry to bother you or Excuse me, I wonder if you can help me puts the listener at ease. People are easier to deal with if they feel comfortable so even if you are angry, try to stay calm and start the conversation with one of these phrases.
Consider introducing your letter of complaint with I would like to file a complaint, or something of that nature. This will ensure that the reader processes the rest of the letter in the way you intend them to. Also, dont forget to write your contact details on top.
The format of a complaint letter follows the format of a formal letter. To write a complaint letter, you can start with the senders address followed by the date, the receivers address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters.
I am complaining because (the reason you are dissatisfied). To resolve this problem I would like you to (what you want the business to do). When I first learned of this problem, I contacted (name of the person, date of the call) at your company, and was told that nothing could be done about my problem.
Dear [Contact Person]: This letter is to [notify you {or} follow up on our conversation of {date}] about a problem I am having with the [name of product or service performed] that I [bought, leased, rented or had repaired] at your [name of location] location on [date].
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Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. [Your Mailing Address] [Your City, State, Zip Code] [Your email address]
Similar to a feedback form, a complaint form will be used to give customers a place to voice complaints with a business or other organization.
In essence, they are business letters so you should begin with your address and the date. The name and title of the contact person should come next if you can locate them, otherwise begin with the name of the company and its street address. Finally, after your salutation, you can begin the body of your letter.

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