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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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How do I request wheelchair assistance? Just ask a Southwest Employee when you arrive at the airport, at any connection points, and when you land at your destination. Visit our Airport and boarding assistance page for more information.
Passengers who require additional assistance and passengers traveling with a child under the age of six years old may preboard. Please see a Customer Service Agent at your departure gate to receive a preboard pass.
Southwest allows preboarding only for customers who 1) need a specific seat on the plane, or 2) need assistance boarding the plane. If you find that having a specific seat helps with your anxiety, that would be a way for you to preboard.
Wheelchair and mobility assistance is provided by your airline. Arrangements should be made directly with your airline at least 48 hours before you travel. Be sure to advise your airline about any specific assistance or equipment you may need to travel through the airport or onboard the aircraft.
Preboarding is available for Customers with disabilities who need a specific seat to accommodate a disability, need assistance boarding the aircraft, or need to stow an assistive device.
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Customers with disabilities who need help boarding can preboard. Notify a Customer Service Agent in the gate area prior to boarding of your needs, then wait for preboarding to begin. When preboarding is announced, let the Operations Agent making boarding announcements know youll need assistance.
Some Customers with disabilities are able to preboard at the very beginning of the boarding process prior to general boarding. Preboarding is available for Customers with disabilities who need a specific seat to accommodate a disability, need assistance boarding the aircraft, or need to stow an assistive device.
Some restrictions apply. These restrictions include, but are not limited to, your reservation must be booked 36 hours prior to scheduled departure, and on Group Travel itineraries, priority boarding will only apply to A-List and A-List Preferred Members.

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