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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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To dispute an HSBC charge, call HSBC customer service at 1 (888) 662-4722. Alternatively, the address to dispute a charge by mail is: HSBC Bank USA, N.A.
If you make a mistake when transferring money, acting quickly can help get things sorted. HSBC customers have 36 months to make a claim, but the sooner you do it the better chance youll have of getting the money back.
Contact your bank to discuss your situation. A good place to start is to visit their website and look for details on disputed transactions or chargeback claims. If you cant find it, get in touch with your card provider and tell them you want to use the chargeback scheme.
A chargeback is a way for HSBC to try and recover your money in the event something goes wrong. There is some useful information below that might help you solve the problem quickly and indicates what information you will need to have ready when you contact us.
If you lost your funds to a scam from your HSBC account, we could help you to get your money back from your bank. Often when you tell the bank, they will explain why they think you are responsible for the funds that were lost.
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80% of cases are resolved within 30 days of you raising your dispute, but this could change depending on the complexity. We may contact you if we need to know more about your dispute. If not, youll receive a text message when our team has started the review.
For inquiries or complaints, please call HSBCs Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or talk to us through Chat by clicking on the icon at the
If the transaction is within your current statement period: log on to your Online banking, find the transaction youre disputing and select need help. If the transaction is past your current statement period: call the phone number on the back of your Mastercard and an agent will help submit a dispute request.

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