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Metra does not provide refunds for tickets, except for Monthly Passes that are returned to Metra, and those are refunded per the policy below. No refund or replacement ticket will be issued for any lost, destroyed or stolen tickets.
If your train is delayed or cancelled and you choose not to travel, your unused ticket can be refunded without any fees by the original retailer. If you bought your ticket from a train company, you can find their contact information on our Find a Train Company page.
Monthly Pass Refunds until Day 18, when the percentage refunded is 5 percent. No refund is permitted after Day 18. Monthly Pass refunds are also assessed $5 handling fee per transaction if returned after the start of the valid month. No other Metra tickets or passes are refundable.
Metra issued a reminder Monday, noting that tickets purchased on the app are downloaded only to the phone and not the users account, so that the tickets cannot be shared with others. To transfer the tickets, visit ventrachicago.com and have the old and new phones handy.
If you cancel a trip that has already begun, the ticket loses any remaining value and cannot be used for future travel. U.S. Department of Transportation (DOT) rules allow you to get a refund if your flight is significantly disrupted and you decline our rebooking offers, even if you bought a non-refundable ticket.
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It is advised that you cancel your booking at least four hours before the scheduled departure of the train or before the chart preparation (whichever is earlier) to get a full refund.

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