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How do I get a refund from Metra?

Email refunds@metrarr.com and provide your username, email associated with your Ventra account and/or the order number. The refund will be based on the above formula and the last day of activation. This applies to Ventra purchases made with a pre-tax transit benefits debit card.

How do I reimburse a train ticket?

Passengers are entitled to a full refund if the train is three hours or more delayed or cancelled; for e-tickets its automatic but counter tickets require a visit to the reservation counter. A TDR can be filed if the train consistently experiences delays after the chart has been prepared.

What happens if my train is Cancelled and I cant get home?

Youre entitled to a full refund if your train was cancelled and you couldnt take the next train or decided not to travel. If you didnt use your ticket, you can get a refund without any fees - it doesnt matter what type of ticket you bought.

Can I get a refund for my train ticket?

Yes, you can get a refund for your unused train ticket, with no fees, if your train is delayed or cancelled and you decide not to travel. If you want to get a refund for another reason, you may have to pay a fee.

Can I claim a refund on my train ticket?

Yes, you can get a refund for your unused train ticket, with no fees, if your train is delayed or cancelled and you decide not to travel. If you want to get a refund for another reason, you may have to pay a fee.

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