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RIAG Student Loan Service Complaint Form

RIAG Student Loan Service Complaint Form 2025

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The document is a Student Loan Servicing Complaint Form from the Rhode Island Attorney General's Office, designed to help borrowers resolve disputes with student loan servicers. It outlines various issues borrowers may face, such as payment misapplication and eligibility for repayment programs. The form provides instructions for submitting complaints online, via email, or by mail, and emphasizes that while the office may take action on behalf of the state, it does not represent individual consumers. Additional information about the borrower's loan and servicer interactions is also requested.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I file a complaint with Aidvantage?

Call us at 800-722-1300 to speak to a representative or access the many options available via our automated phone system.

How do I get my student loans disputed?

Disputes can be sent to the loan servicers or holders general customer service address, which you can find on their website or by calling them. Like you did during your initial phone call, provide a clear, concise description of the situation and be specific about how you would like the situation resolved.

How to get a student loan dismissed?

Your loan can be discharged only under specific circumstances, such as school closure, a schools false certification of your eligibility to receive a loan, a schools failure to pay a required loan refund, or because of total and permanent disability, bankruptcy, identity theft, or death.

Can I fight my student loans?

Under the law, you may have a borrower defense to repayment if your school engaged in certain misconduct related to the making of a federal loan or the educational services it provided which caused you harm warranting a full discharge of your applicable federal Direct Loans.

Can I sue my student loan company?

In general, borrowers can sue a student loan servicer. If there is a class-action lawsuit against a provider or school, borrowers automatically become a part of the class-action lawsuit but are not directly suing any party.

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