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When a number is ported, the original provider transfers responsibility for terminating a phone number to the new one. In order for this to happen, a porting agreement must exist between the two. There must also be a number portability transit path between the network operators for both communications providers.
When youre ready to port your customers number to Twilio, youll need to provide us with a signed ​Letter of Authorization​ to prove ownership of the number. Once weve received your signed LOA, well coordinate with your customers current telecom carrier and our carrier partners to complete the port.
How to Cancel a Port. To request cancellation of your port, please respond to the email that you received regarding your port request, or send a new email to porting@twilio.com. In your email, please indicate clearly which porting phone numbers you would like to cancel.
Tell the new provider youd like to port your current phone number, and they will let you know what details theyll need in order to port it. Set up your new account. Provide the requested information to your new service provider. The faster and more accurately you do this, the quicker the porting process will take.
Porting is generally a permanent means of moving a phone number to another provider, as the old account associated with the number will be closed. Compare this to forwarding, where the number keeps its old account association, but is forwarding to another number or person instead.
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Tell the new provider youd like to port your current phone number, and they will let you know what details theyll need in order to port it. Set up your new account. Provide the requested information to your new service provider. The faster and more accurately you do this, the quicker the porting process will take.
Customer authorisation Your new telco must get your permission to port your number. They must also check that you are the account holder before it goes ahead. For mobile number ports, telcos must do an additional identity check before porting to protect you from fraud and identity theft.
A porting request is one that you put up with the new service provider when you want to transfer. Can you expect your text and call history to be transferred to the new provider? The phone call history and text messages are generally not carried over.

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