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If you do not select direct deposit when you file your UI claim, you will automatically receive the debit card. DUA will instruct Bank of America to issue a debit card to you. At any time while you are receiving UI benefits, you may change your payment method to direct deposit.
Using a DUA approved debit card, the U.S. Bank ReliaCard The ReliaCard is a safe and secure method of receiving your unemployment benefits. With the ReliaCard, you can: Avoid overdraft fees. Make purchases everywhere Visa debit cards are accepted, including in stores, online, and by phone. You may have to pay a fee.
What is DUA? Disaster Unemployment Assistance (DUA) provides temporary benefits to individuals whose income from employment or self- employment has been lost or interrupted as a direct result of a major disaster and who are NOT eligible for regular Unemployment Insurance (UI).
Phone Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800. TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338.
Online + Once logged in to Unemployment Services for Employers, click Additional Services on the Summary screen. On the Compliance panel, click the Request Certificate of Compliance. Click Submit. On the Confirmation screen, click OK.
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DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.
The U.S. Bank ReliaCard is distributed and funded at the determination of the State agency to recipients of unemployment benefits. If you received a card in error, we encourage you to contact the state agency to inform them that your information was used without your permission to file for unemployment benefits.
Visit Massachusetts DUA If you received notification from MDUA to verify your identity, visit the website referenced in the message, then select Verify with ID.me.

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