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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
You can send us a secure message through my Sun Life or contact us through the my Sun Life mobile app. Or, you can call us at 1-877-SUN-LIFE (1-877-786-5433) Monday to Friday, 8 a.m. to 8 p.m. ET.
Filing a dental claim The claim form is completed by the dentists and mailed to the Benefit Center on the back of the insureds Sun Life Dental ID card. You can also obtain the correct mailing address by calling us at 800.442. 7742. Filing a claim - Sun Life, US slfserviceresources.com foremployers slfserviceresources.com foremployers
You can send us a secure message through my Sun Life or contact us through the my Sun Life mobile app. Or, you can call us at 1-877-SUN-LIFE (1-877-786-5433) Monday to Friday, 8 a.m. to 8 p.m. ET. Submit a Benefits, Health or Dental Claim | Sun Life Canada sunlife.ca support benefits-health-or-dental sunlife.ca support benefits-health-or-dental
Most claims are processed instantly and you can access your claim statement right away. Youll receive an e-mail letting you know when your claim payment has been deposited to your bank account, usually in 24 to 48 hours.
Personalized workplace plan claims forms To get your claim forms: Sign in to my Sun Life. Under Benefits, choose Submit a Claim, then Print claim form. Choose the PDF claim form you need and fill it out online, or print it and fill it out by hand. Find a form | Sun Life Canada sunlife.ca support find-a-form sunlife.ca support find-a-form
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People also ask

To check your balance: Sign in to my Sun Life. Under Investments, click my financial centre. Under Quick links, choose Balances. Check your balance | Sun Life sunlife.ca support check-your-balance sunlife.ca support check-your-balance
If you opt for self service, you can fill out the CMS-1500 form electronically via a direct data entry (DDE) screen. You can receive updates and check the status of your electronic claims. Once the claim has been received and processed, you as the provider can receive payment through an Electronic Funds Transfer (EFT).
As a beneficiary, you should call the life insurance company, or your agent, and notify them of the death. The company will send you claim forms and other important documents to fill out. If theres more than one beneficiary, each person needs to complete a separate claim form.

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