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Complaints about a TDHCA-funded property or program may be submitted in writing by one of the following two ways: Submit a written complaint online by selecting this link CLICK HERE. by mail to PO Box 13941, Austin, TX 78711-3941.
You can make a complaint by mail or fax, but HHS prefers that people submit online via the Texas Unified Licensure Information Portal (TULIP) or call 1-800-458-9858 so we can get all of the information right away to investigate and resolve a complaint.
Rule 106 - Method of Service (a) Unless the citation or court order otherwise directs, the citation must be served by: (1) delivering to the defendant, in person, a copy of the citation, showing the delivery date, and of the petition; or (2) mailing to the defendant by registered or certified mail, return receipt
Important information may include: The name of the business or individual youre filing a complaint against; The business/individuals full address, including zip code; A detailed description of your complaint; Transaction dates and amounts; Contract information; Payment information;
Anyone can file a complaint with HUD at no cost. Fair housing complaints can be filed by any entity, including individuals and community groups.
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HUD handles complaints in several categories: Housing discrimination: Federal law prohibits housing discrimination based on your race, color, national origin, religion, sex (including gender identity and sexual orientation), family status, or disability.
The Texas Department of Housing and Community Affairs (TDHCA) is the states lead agency responsible for homeownership, affordable rental housing, community and energy assistance programs, and colonia activities serving primarily low income Texans.

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