15 Rules On How to Answer an Office Phone Professionally 2025

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Hello is always a polite option, as is Good Morning or Good Afternoon. For professional calls, confirm who you are (This is Amanda) and the identity of the person calling (To whom am I speaking?) so that all parties begin the call on the same page.
When answering the phone, it is important to greet the caller professionally. Use a standard greeting, such as Thank you for calling [company name], this is [your name]. How may I assist you? or Good morning/afternoon, thank you for calling [company name], this is [your name].
Top 12 Tips for Improving Your Phone Etiquette Prepare Well in Advance. A vast majority of inbound business calls involve customer support. Answer the Call Within Three Rings. Introduce Yourself. Listen Actively. Choose Appropriate Language and Tone. Speak Clearly. Avoid Interrupting the Caller. Exercise Patience.
Chapter 2: Phone Etiquette Ask the caller for their name. Ask the caller how they would like to be addressed. Be friendly, welcoming and professional. Speak clearly and pronounce each word. Avoid slang and jargon. Avoid using the speakerphone. Pay attention and listen.
Receptionist Greeting Scripts: 15 Professional Ways to Answer the Phone Hello, thanks for calling [company]. Good morning (afternoon, etc.)! Hello, this is [name]! Hello, thanks for calling [company]. Thanks for calling [company]. Hi there! So glad to hear from you! Good day, youve reached [company].
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The 5 Ps of telephone etiquette are preparation, professionalism, patience, positivity, and personalisation.
Examples of Call Center Scripts for Greeting and Opening Conversations Thank you for calling [Company Name]. How may I assist you today? Welcome to [Company Name]. Hello, youve reached [Company Name]. Good [morning/afternoon/evening], this is [Agents Name] at [Company Name]. Youre through to [Company Name].

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