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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Hear this out loud PauseTo check your status, you can log in to your account at commonhelp.virginia.gov by clicking the Check My Benefits button or call 1-855-242-8282 (TDD: 1-888-221-1590).
Hear this out loud PauseSince you will still be a member of Virginia Medicaid, you can continue to see your current Primary Care Physician (PCP) for your health care needs with Molina Medicare Complete Care (HMO D-SNP).
We will call you after your first 90 days to see how your Molina Healthcare membership has been working for you. We want to make sure you are able to see your doctor and receive the care and services you need. Good or bad, we want to know! Hearing from you helps us know what is working and what is not working.
Hear this out loud PauseFor provider enrollment inquiries, contact the Virginia Medicaid Provider Enrollment Helpdesk by phone at 804-270-5105 or 888-829-5373. For managed care assistance, call 800-643-2273 or email ManagedCareHelp@dmas.virginia.gov.
As our partner, assisting you is one of our highest priorities. We welcome your feedback and look forward to supporting all your efforts to provide quality care. If you have any questions, please call Customer Care at (800) 424-4518.

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Our Member Services representatives are available from 7 a.m. - 7 p.m. local time, Monday to Friday at (888) 665-4621 / TDD/TTY: 711 and (310) 507-6186 (Fax). Members previously enrolled in Sacramento Countys LIHP program can call Sacramento County Department of Human Assistance at 916-874-9238 for any assistance.
Hear this out loud PauseMolinas clearinghouse payer ID for both Medicare and Medicaid claims is MCC02.

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