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Complaining to an ombudsman. An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsman schemes are independent, free and impartial so they dont take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.
It defines complaints, lists types of complaints (critical, major, minor), and sources of complaints (internal, external, verbal, written).
File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. Report scams and suspicious communications to the Federal Trade Commission.
To file a complaint against a dealer, repair shop, or electronic issuance license holder: Complete a consumer complaint (Form K-35) online and print out for mailing. Send one copy to the DMV Consumer Complaint Center (address below) and the other copy to the dealership or repair shop that the complaint concerns.
You can file consumer complaints against a business online, by email, fax, or mail. Send your complaint to DCP using one of the methods below. Include copies of receipts and other paperwork. Keep a copy of your complaint and all paperwork for your records.
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Make a formal complaint If the issue is still not resolved, you should put your complaint in writing (letter or email) stating all the facts of the case so far. You should include any relevant documents that support your complaint (copies only).
If you prefer to create a custom complaint form, include these key elements: Customer information fields for name, email, phone number. Complaint details text box for date, time, and location of the incident. Issue description text box for a detailed explanation of the problem.
Start with a positive statement. Use ``I statements to explain the issue. Describe the problem factually and objectively, without accusations. Suggest a reasonable solution or resolution. Thank the person for their time and attention.

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