Contact regional Casualty Assistance Calls (CAC) office prior to departure for specific 2026

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin by reviewing the checklist items. Ensure you have all necessary documents, including the Personnel Casualty Report and Servicemembers Group Life Insurance forms.
  3. Fill in your contact information and details of the notification team, ensuring that a chaplain or another service member is included.
  4. Identify any potential language barriers and note them in the designated section. Arrange for interpreter support if needed.
  5. Complete the transportation section by confirming vehicle arrangements and obtaining directions to the NOK's residence.
  6. In the notification section, prepare to document the time and method of notification, ensuring clarity on how you will deliver sensitive information.
  7. Finally, review all entries for accuracy before saving your completed form. Utilize our platform’s features to share or print as needed.

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Casualty Assistance Calls Officers (CACOs) are assigned to the next of kin of the deceased, Duty Status Whereabouts Unknown and missing Marines. Next of kin of the deceased are notified in-person by a uniformed CACO. A chaplain accompanies the CACO when possible.
The Commanders Guide to Casualty Assistance includes official definitions of reportable casualties, procedures and contacts for reporting casualties and outlines of the programs through which the Navy responds promptly and compassionately when casualties occur.
The Casualty Assistance Officer (CAO) provides support, guidance and assistance to NOK after notification of the casualty. The Casualty Notification Officer (CNO) and CAO will not be the same person.
Casualty Assistance provides assistance to next-of-kin of critically injured, ill or deceased Army soldiers, retirees, and veterans to include Benefits Counseling; Military Funeral Honors; and Casualty Assistance / Notification Officer training (CAO/CNO).
The officer will: Ask if you have immediate concerns. Confirm your mailing address. Arrange to meet with you at the earliest time and place convenient for you (its important to meet with your casualty assistance officer as soon as possible, usually within 24 hours of his or her call).

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Required training for Casualty Notification Officer Casualty Assistance Officer duties: Soldiers asked to perform this solemn duty must be a mature Soldier, sergeant first class through command sergeant major, chief warrant officer 2-5 or captain (with at least six years time in service) and above.
The Casualty Assistance Officer (CAO) provides support, guidance and assistance to NOK after notification of the casualty. The Casualty Notification Officer (CNO) and CAO will not be the same person. The CAO will assist the NOK in receiving benefits and entitlements.

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