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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Does glue have free returns?

NOTE: We do not offer a free return service. All returns for change of mind or purchase of an incorrect size will be the responsibility of the customer, including all costs associated with sending stock back for a refund.

Can you return sale items at Glue?

Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid.

How do I return an online glue store?

How do I return my online order? Download the Returns form here to create your return. Please note you cannot get a refund in store if you paid with Zippay or PayPal online. Complete the relevant fields of the form. Dont have a printer? Drop off your parcel at your nearest Post Office.

How do I return something to glue store?

You can visit us in-store or book an online return. Whether you shopped online or in-store, you can return your item at any Glue store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.

Does glue store do free returns?

You are responsible for any costs associated with returning your order. If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your items in person.

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Can I return from glue?

Note: In-store purchases cannot be returned online, please pay us a visit! All online and in-store purchases can be exchanged in-store. If youve purchased through Afterpay, our team will refund your original order, then help you with a new purchase.

What is the difference between a warranty and a return policy?

A return policy is a policy put in place by a retail store, for a defective product or if one purchases a product and decides it is not what they wanted or needed. A WARRANTY is typically a guarantee for a product by the manufacturer, not a retail store.

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