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Sometimes, some members will want to freeze their gym membership. Whilst a freeze is better than a complete cancellation, it doesnt change the fact that its one less payment youll be seeing in your bank account each month.
There are two ways to cancel, in person or through the post office sending a letter certified stating you would like to cancel, include your name, birth date, agreement number or barcode number and signature. This is providing you are not under contract and you dont owe any past due balances.
A cityfitness member may place their memberships On Hold for a minimum of one month through to a maximum of three months. During the On Hold period a $17.33 per month maintenance fee will be applied in lieu of the members standard membership fee.
How do I freeze my account temporarily? You may temporarily suspend or freeze your membership twice for up to 3 months for both periods combined for any reason such as travel, medical or hardship.
Most club memberships are month-to-month and may be cancelled at any time (1) by mail, by printing a pre-filled form available from your online account (log in and click Cancellation Form on the left side of the screen) and mailing the form, or other written notice of cancellation, to P.O.

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All CityFitness members are able to temporarily place their membership On Hold.
You may need to freeze your membership for an extended period of time, due to travelling, medical or experiencing financial hardship, if this is the case you would need to provide supporting documentation. Whilst the membership is on freeze, the minimum term will be extended for the same time as the freeze period.
You must also list your gym account number. Formally request to cancel your membership. To prevent any potential misunderstandings, clearly state the terms of your cancellation in the letter. State the date by which you intend to cancel your membership.

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