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You must have photos as proof of the incident, and other information required including cost of damages, drivers licence and ID. Email for insurance claims is: claims@durban.gov.za. Do you want to receive news alerts via Telegram? Send us a message (not an sms) with your name and surname to 060 532 5535.
Water leaks and pipe bursts 080-131-3013. Queries on your municipal account 031-324-5000 (during normal working hours or email revline@durban.gov.za)
The Water Loss Levy Scheme provides cover for two metering periods. These are further defined as period one, being the metering period immediately prior to the date of repair and period two, the metering period during which the repair was done.
How do I claim from eThekwini Municipality for pothole damage? For reporting of potholes in the eThekwini metro area, email: eservices@durban.gov.za and include the subject pothole. Provide an accurate location and try and explain or grade the pothole, such as large, serious, car breaker and so on.
How to claim from Municipal insurance Copy of identity document. Three quotations. Proof of damages. Sworn affidavit: asset ownership and that the claimant wont be claiming from personal insurance. Email the completed form and all documents to claims@durban.gov.za.
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People also ask

For more information on any water and sanitation related matters, members of the public can contact the call centre on 080 131 3013, the toll-free number on 080 311 1111 or use the eThekwini Water and Sanitation WhatsApp number on 073 1483 477.
You can apply for water loss insurance by phoning eThekwini Water on 080 13 11 8 11 which is a toll free number.
TO make it easier and convenient for the public to report any water-related issues and to expedite the municipalitys response, eThekwini Municipality launched a WhatsApp water reporting line last week. The WhatsApp Water Reporting number is 073 148 3477.

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