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Complaints from consumers help DOT spot problem areas and trends in the airline industry. Complaints can lead to enforcement action against an airline when a serious violation of the law has occurred. Complaints may also be the basis for rulemaking actions.
Your report may be submitted via: FAA Hotline Web Form. Mail: Federal Aviation Administration. Office of Audit and Evaluation. 800 Independence Avenue, S.W. Washington, D.C. 20591. Attn: AAE-300, Room 911. Phone: 866-TELL-FAA (866-835-5322)
They may be able to arrange meals and hotel rooms for stranded passengers, write checks if youre bumped from your flight, help with baggage issues, and settle other routine claims or complaints. If you cant resolve the problem at the airport, you may want to file a complaint with the airline.
We are accountable to the American public and our aviation stakeholders.
Please contact us through our website, Application, Call Centre, Chatbot, or Email CustomerCare@gcaa.gov.ae​. Thank you for choosing the General Civil Aviation Authority GCAA. We appreciate the opportunity to serve you and ensure the safety and efficiency of civil aviation in our country.
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Complaints about an airline or TSA Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.
You may call (866) 289-9673 to speak to a Federal Security Specialist.

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