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Contact 866-921-5310 (toll free) for instructions on submitting electronic claims. You may now submit appeals online via the Online Affiliate portal. Sign on or Register to access KP Online Affiliate and start using this feature today.
You can choose any of the following ways to submit a grievance/appeal: (1) You can speak to a representative at our Member Service Call Center by calling 1-800-788-0710 or (TTY) 711. (2) If it is more convenient, you can visit Member Services at your local medical center. (3) You can use our website at members.kp.org.
If you prefer, you may file a grievance online at kaiserpermanente.org, in person at your local Member Service office, or by phone by calling 1-800-464-4000.
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People also ask

No matter why your coverage for a treatment, service, drug, or procedure is denied, Kaiser Permanente is required to provide a written explanation for the denial, including how the denial can be appealed.
Your request and the supporting documents constitute your appeal. We must receive your request within 180 days of your receiving the notice of our adverse benefit determination.
A provider dispute is a written notice from the non-participating provider to Health Net that: Challenges, appeals or requests reconsideration of a claim (including a bundled group of similar claims) that has been denied, adjusted or contested. Challenges a request for reimbursement for an overpayment of a claim.
To inquire about filing a payment dispute and/or the status of previously submitted disputes, contact KP through Online Affiliate or by calling: (800) 390-3510.
For provider dispute inquiries and filing information, you may contact Kaiser Permanente by calling: 1-800-390-3510.

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