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If you have a paper ticket (bought on bus or via Travelshop) or you bought your Smartcard ticket via your University, College, School or Employer you can request a refund by emailing your local Operating Company. Contact details for your local operating company can be found in our help and contact section.
Most operators will only offer a refund for non-flexible tickets if one of the passengers has a serious illness or injury, for which they are hospitalised on the day of travel. Being ill and choosing not to travel, even with a doctors note, isnt usually enough.
You may cancel your booking up to 15 minutes prior to scheduled departure via Manage My Booking and you receive a full or partial refund in the form of a voucher based on our cancellation policy. The voucher is valid for 12 months and you can book a new trip via our website or mobile app when ready.
No problem! With Greyhound, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher. The table below shows how much you will be refunded. The amount depends on how far in advance you cancel your ticket.
You can change your departure date, time, or destination. You can refund your original ticket instantly (see cancellation policy) and the value of your voucher can be used for a new booking. Trips can be changed up to 15 minutes prior to scheduled departure time.
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You can cancel your ticket up to 15 minutes prior to departure and instantly get a refund in the form of a voucher which you can use on a future trip.
Understanding nonrefundable Depending on the ticket type, often, nonrefundable simply means: The airline will not give you all of your money back if you cancel (true for most basic economy tickets). The airline will not refund your ticket value as cash (it will be remitted as a voucher instead).
Cancellation of tickets by passengers: Cancellation FeeDuration (Cancellation time)Remarks50% of the basic fareBetween 24 hours and up to 2 hours before departure time-100% of the basic fare + Other feesLess than 2 hours before departure time and at/after the departure timeNO REFUND.2 more rows
The compensation policy for delayed Greyhound buses can vary depending on the circumstances and the specific terms of the ticket purchased by the passenger. Generally, if a Greyhound bus is delayed for more than two hours, passengers may be eligible for a refund or a voucher for future travel.
Refund Policy The earlier you cancel your bus tickets, the higher the refund amount. Generally, a fee is deducted while refunding bus ticket amount as a 100% refund is not entertained. The refund amount is sent to the source (bank account, e-wallet, etc.) used to pay the bus ticket amount.

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