Greyhound refund form 2026

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  1. Click ‘Get Form’ to open the greyhound refund form in the editor.
  2. Begin by selecting whether your shipment was 'Prepaid' or 'Collect' by checking the appropriate box.
  3. Fill in the 'Type of Guaranteed Service' section by indicating if it was a 'Priority' service.
  4. Enter your details in the 'Shipper' section, including name, address, city, state, and zip code.
  5. Provide the Busbill number associated with your shipment in the designated field.
  6. Select where you want the refund or voucher mailed by completing either the Shipper or Consignee section.
  7. Indicate your preferred method of payment for the refund and fill in any necessary payment details.
  8. Check one reason for the refund from the list provided and sign at the bottom of the form.
  9. Ensure all fields are completed as incomplete forms will be rejected. Review your entries before submitting.

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Contact us
Call us (toll-free) at 1-800-231-2222.
Log into Manage My Booking with your booking number (found on your email confirmation) and the email address you used to purchase your ticket. You can instantly cancel/refund your ticket and use the remaining value towards your new ticket.
Time before departureRefund (% of ticket price) Less than 1 day 25% Between 1 and 6 days 50% Between 7 and 29 days 75% 30 days or more 100%
Notwithstanding the above, all tickets can be cancelled and will be refunded without any cancellation fee, provided that the cancellation is performed within 1 (one) hour after the ticket was purchased, but not within 15 minutes before the scheduled departure time, in which event the provisions of clause 4.5 shall