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Other ways to file claims You can also print and mail claims forms to Aetna Voluntary Plans, PO Box 14079, Lexington, KY 40512-4079, or Fax to 1-859-455-8650.
Filing an appeal Both in-network and out-of-network providers have the right to appeal our claims determinations within 60 calendar days of receipt of the claim denial. You can file an appeal in regard to things like: Provider credentialing.
TIMELY FILING APPEALS The standard timely filing period for Aetna Better Health of Texas is 95 days, measured from the claim date of service or the paid date of the primary carriers EOP, whichever is later. Corrected claims must be received within 120 days of the first denial of the service.
You can fax your complaint or appeal to 1-877-223-4580.
Within 180 calendar days of the initial claim decision.
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You can fax your complaint or appeal to 1-877-223-4580. You can also email us with your complaint or appeal.
We require providers to submit claims within 180 days from the date of service unless otherwise specified within the provider contract.
You should send all faxes to 1-833-596-0339. (Exception: Some members have plans with a dedicated service team.) This is now an automated process.

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