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Freight claim can be defined as a legal demand by the consignee or a shipper to a carrier for financial reimbursements. This happens if the shipment has been lost or damaged. Freight claim is also knowns as cargo claims, transportation claims or shipping claims.
6 Steps Freight Claim Process Freight is Damaged or Lost. Time really works against the shipper here. Shipper Notates Bill of Lading. All visible and concealed damage or loss should be documented. Consignee Contacts PLS. Inspection Request. Carrier Schedules or Waives Inspection. Claim Handling.
File a proof of loss if requested When you file your claim, your insurance company will ask you to complete a proof of loss form. This form lists all damaged or lost property or items with the value or cost of the damage or loss. You must sign and swear the statements you make are true.
The law regarding the loss or damage of goods by a carrier is known as the Carmack Amendment and requires the claim request to be filed within nine months. Freight claims are generally filed by, or on behalf of the shipper.
Whoever owns the freight while in transit has the responsibility for filing claims for loss and damage.
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Typically, there are four common types of freight claims that you will encounter in the industry. Damage, loss, shortage, and concealed damage or shortage are the common claims that can occur in logistics.

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