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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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How do I cancel an Old Mutual policy? Cancellation requires written notice to the insurer within 31 days of the date on which the policyholder receives the disclosure details (provided by Old Mutual) required in terms of the Policyholder Protection Rules (Long-term Insurance), 2017.
Surrender Declaration (RSA) tcs. Please be informed that Old Mutual will withhold one months premium in the case of the policy being paid via debit order. After this period, the money will be automatically refunded to the account that the surrender benefit was paid into.
Simply add 0860 933 333 to your Whatsapp and saying hi. Follow the prompts once you receive a response. Dont have the Old Mutual app? Download it from your app store.
The withdrawal will be processed and paid into your bank account within a maximum of 7 days of you accepting these terms, provided all required documents are received.
2) How long does the process take? This process can take as little as 15 working days (after your last contribution is processed and the claim has been submitted by your Employer) provided that the administrator receives all necessary documentation, including your tax clearance and banking approval.
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People also ask

The standard timeline we communicate to customers is 15 working days. Generally most claims take far less time to process. This is to manage expectations as various scenarios could cause delays in processing and payment. Depending on the claim, it can also take up to 60 days also depending on requirements.
Dear [Recipients Name], I am writing this letter as a formal request to cancel my life insurance policy with your company. My policy number is [Policy no], and please make it effective from [mention date]. I further request that you cease all charges associated with the premium and return the payments made earlier.
You can cancel the plan within 31 days of receiving your policy contract if you have not claimed and we have not paid any benefits. All premiums already received before you cancelled will be refunded.

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