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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Travel claims and emergency assistance Click on the type of claim form(s) you need. Fill out the form(s) with all the information relating to your claim. Save as a PDF. Print out and sign your form(s) Scan or take a photo of your completed form(s) and email them to info@csal.co.uk.
This can depend on your insurer but, typically, once theyve received your claim itll take less than two weeks for them to assess it. Sometimes your insurer may ask you to provide more information to support your claim. This will usually add extra time onto how long it takes to process your claim.
File a Claim Phone: 800-541-3522 - Monday-Friday: 6 a.m. - 6 p.m. PT. Fax: 877-300-8670. Email: claims@generalitravelinsurance.com. Mail: Generali Global Assistance Insurance Services Attn: Claims Department, P.O. Box 939057, San Diego, CA 92193-9057.
Once complete please email the Form(s) to: info@csal.co.uk along with copies of any supporting documents. If you are sending any Original Documents we recommend sending via Recorded Delivery and keeping copies for your own records. Please Note: A Claim Number will be allocated upon receipt of your completed Claim Form.
To Make a Travel Insurance Claim For claims relating to sections 1-15 of the policy, please call Claims Settlement Agencies Ltd on +44 (0)1702 427 172 or email info@csal.co.uk.
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People also ask

Start a claim Start your claim by visiting our eClaims portal and entering your policy number. If you have questions, FAQs can be found at the eClaims portal or you may call our Claims Department at 800-541-3522.
Please be sure you have entered it correctly, and if it still doesnt work, call us at 800-541-3522. Dont know your policy number or dont have one? Click here.
Once complete please email the Form(s) to: info@csal.co.uk along with copies of any supporting documents. If you are sending any Original Documents we recommend sending via Recorded Delivery and keeping copies for your own records. Please Note: A Claim Number will be allocated upon receipt of your completed Claim Form.

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