Universal store returns 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Tell the clerk you want to return the item. Smile and say, Hi, I want to return this item which I bought last week. Show the clerk the item and your receipt. Dont delay returning the item. Some stores allow returns but only for a certain amount of time.
1:22 2:07 Case. So we can verify yes a store may be able to refuse some returns without a receipt. But itMoreCase. So we can verify yes a store may be able to refuse some returns without a receipt. But it needs to make that clear in it return. Policy.
A return policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise theyve purchased. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
Many stores require a receipt even if the item is a store brand. Sometimes the price of an item changes after you have purchased it. Stores that accept returned merchandise without a receipt might only refund the items lowest price. Some stores might give you an in-store credit instead of cash.
Store purchases must be returned to store, online purchases can be returned either to store or online. Some goods will require an inspection via our head office returns department and will incur a delay in processing. Please keep your receipt. This does not affect your statutory rights.
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People also ask

Once youve purchased the new item, return your unwanted item through our Returns Portal to request a refund. You are also welcome to return your online order at any Universal Store location in person. Please make sure you bring a copy of your order confirmation email in store with you as proof of purchase.
Returning a Product You Bought Online If required, take photos of any damages or defects. Sign into your online account and go to the purchased item, or reach out to the seller with the purchase number. Package the item securely and ship it to the sellers address.
If you need to return or exchange packaged goods such as shoes, watches, headphones, and sunglasses, they must be returned to Universal Store in the original unmarked packaging. If you are returning these items, please make sure you package them securely so that the box cannot get damaged during its return journey.

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