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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Who deals with InsureandGo claims?

Charles Taylor is the claims administrator appointed by underwriter MAPFRE Asistencia to manage new claims.

How to make a travel insurance claim?

Contact your insurer as soon as possible and ask them to send you a claim form. They may be able to email this to you to speed things up. Complete the claim form carefully and keep a copy for yourself. Youll need to include copies of all paperwork that will help your claim, including receipts or medical certificates.

How soon do you need to make a travel insurance claim?

All travel insurance claims must be made within the specified timeframe detailed in your policy. Most companies state you must register a claim within 28 to 31 days of returning home, otherwise a claim cannot be considered.

What is an insurance claim form?

A claim form is the document that tells your insurance company more details about the accident or illness in question. This will help them determine if the expenses you are claiming for are covered under your insurance plan or not, so the more information on this form the better.

What do I say in a travel insurance claim?

What evidence will I need to claim travel on insurance? Loss of baggage or personal belongings. Receipts or another form of proof of purchase. Theft. Receipts or another form of proof of purchase. Holiday cancellation. A jury or court summons. Flight delay/cancellation. Booking confirmation. Medical treatment.

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