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Disputing a credit card charge may take time. But winning a dispute is possible, especially if youre aware of the laws that protect you and you have plenty of documents that can help your case. Just remember that merchants have rights too.
If you find a charge on your debit card from a retailer that you did not authorize at all, and you detect fraud on the debit card, please call Credit Union of America directly at 316.265. 3272 or visit any CUA location during normal business hours. There will be a form to complete and sign.
Consumers have the right to dispute credit card charges under certain circumstances, even including items they willingly purchased. But abusing this privilege by disputing when it isnt warranted isnt fair to retailers who could be left on the hook for the merchandise cost, plus a chargeback fee.
Do Banks Really Investigate Disputes? Yes. They do so as a protection service for their customers so that they dont have to worry about the ever-increasing sophistication of fraud.
To open a credit card dispute, send a letter to your credit card company explaining the situation and provide copies of receipts, sales slips or other documents supporting your claim. Use the company address designated for billing inquiries, not the address for sending payments.
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However, research shows that on average merchants who dispute chargebacks have a 32 percent win rate. What happens if a merchant does not respond to a chargeback? If a merchant doesnt respond to a chargeback by the stipulated deadline, they accept the chargeback by default.
Contact the originating branch or office, or you can contact Customer Service at 1-800-238-4486. [PLEASE NOTE: IF THERE IS A DISPUTE BETWEEN YOU AND THE BANK, IT MAY BE RESOLVED THROUGH ARBITRATION OR JUDICIAL REFERENCE, RATHER THAN BY A JURY TRIAL.]
Cardholders are expected to have tried to contact the merchant about the issue before their bank or credit card network will approve a dispute on their behalf. Bank of America may approve a dispute without a cardholder having contacted the merchant first, but only in circumstances of clear and deliberate fraud.
You may also visit your local branch, call toll-free 1-800-748-4302 or send a letter to Mountain America Credit Union, P.O. Box 2331, Sandy, UT 84091. Please provide your name, phone number, the last four digits of your account number and a brief explanation of the disputed charges.
Disputed transactions may go through the Bank of America claims department, where customers can dispute a charge. Bank of America recommends that customers call the merchant first, before disputing a transaction, but this may not always happen.

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