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Any queries may be sent to the Unisa Directorate of Student Funding at dsfref@unisa.ac.za . Refunds may take up to 15 working days to be reflected in the students bank account. NSFAS allowances will be processed twice a month, in the first and the third week of each month.
Students who have overpaid their fees and are eligible for a refund. Students who have withdrawn from a course or program and are entitled to a refund of tuition fees. Students who have encountered technical issues or problems with payment processing, resulting in a need for a refund.
Refunds. Requests have to be made in writing and must be signed by the registered student. Refunds will be processed within 15 working (business) days from receipt of request.
Provide details about the payment you made that requires a refund, such as the date, amount, and purpose of the payment. Attach any supporting documentation required by the form, such as bank statements, receipts, or registration documents. Ensure that these documents are legible and relevant to your refund request.
COMPULSORY DOCUMENTS REQUIRED: COMPLETED AND SIGNED REFUND FORM. PROOF OF PAYMENT. CONFIRMATION OF BANKING DETAILS WITH AN OFFICIAL BANK STAMP (NATURAL PERSON/ COMPANY) ID COPY OF A NATURAL PERSON / THIRD PARTY.
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COMPULSORY DOCUMENTS REQUIRED: COMPLETED AND SIGNED REFUND FORM. PROOF OF PAYMENT. CONFIRMATION OF BANKING DETAILS WITH AN OFFICIAL BANK STAMP (NATURAL PERSON/ COMPANY) ID COPY OF A NATURAL PERSON / THIRD PARTY.
All NSFAS-funded students who pay the minimum registration amount to activate their registration will be refunded. A refund will only be processed once NSFAS has confirmed successful processing of registration data to Unisa. An application for a refund is not necessary.
Unisa said refunds can take up to 15 days to reflect in a students account. This is on condition that the student qualifies for a refund and has updated their banking details.

unisa refund application form