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Check youve got the evidence you need This could be your receipt or certificate of posting if you sent something at the Post Office. If you received the item, you can use the packaging with the postmark on.
Stamps are changing But no need to panic. You can use non-barcoded stamps until 31 July 2023. Royal Mail has also introduced the Stamp Swap Out Scheme so you can swap all your non-barcoded stamps for the new barcoded ones. The barcodes, when scanned on a phone, will connect you to new services on the Royal Mail app.
You can request a free proof of posting at the Post Office when you hand over your letter or parcel for posting.
Unfortunately, theres no way to get proof of postage when you send off the freepost envelope. But if you think your stamps have got lost along the way, or you havent received your new stamps after two weeks, then phone Royal Mail customer services on 03457 740740 and they will help.
If your swap out form and/or non-barcoded stamps are lost in transit to us when using Special Delivery Guaranteed we will not consider any claim for loss unless you provide a certificate of posting and the tracking number of the item (we therefore recommend that you keep the necessary records).
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You can get the Stamp Swap Out form via the following methods: Download and print off a form from the Royal Mail website. If you dont have a printer, Royal Mail can send you a form in the post. You can also request a form by calling Royal Mails customer services team on 03457 740740.
Unfortunately, theres no way to get proof of postage when you send the Freepost envelope. However, Royal Mail advises that those sending Bulk Swap Out forms send them via special delivery. Royal Mail will refund the additional cost to do this with barcoded stamps worth the same amount.
Our Swap Out scheme opened on 31 March 2022 and you can pick up a Swap Out form from your local Post Office; your Delivery Offices Customer Service Point; print one off our website; or contact Customer Experience and well post one out to you.
You can get the Stamp Swap Out form via the following methods: Download and print off a form from the Royal Mail website. If you dont have a printer, Royal Mail can send you a form in the post. You can also request a form by calling Royal Mails customer services team on 03457 740740.
Our Swap Out scheme opened on 31 March 2022 and you can pick up a Swap Out form from your local Post Office; your Delivery Offices Customer Service Point; print one off our website; or contact Customer Experience and well post one out to you.

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