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Iso 20000 toolkit download 2025

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The document is a comprehensive toolkit for implementing ITIL® and ISO 20000 standards, detailing the necessary procedures, policies, and templates required for effective service management. It outlines the order of implementation for ISO 20000 documentation and suggests that ITIL documentation should be adopted as needed. The toolkit includes various processes such as Incident Management, Change Management, and Service Level Management, along with relevant clauses from both standards to ensure alignment.

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