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Its important to let your customers know how long they have to return a product. Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you wont be doing yourself any favors by accepting returns beyond that time.
Goods must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of the item, the consumer is entitled to the following: Up to 30 days an immediate refund if the goods are faulty. Up to 6 months a full refund in most cases if the goods cannot be repaired or replaced.
The 14-day cancellation period starts the day the goods are in the physical possession of the consumer (or when the last item in the order is in the consumers possession in the case of multiple goods). Weekends and public holidays are included in the 14 days.
Say you bought the game on January 1, then you have 14 days, which is January 1 to January 15 to ask refund. The author of this thread has indicated that this post answers the original topic.
Even though they dont have to do it by law, lots of shops will say you can return items within 14 or sometimes even 30 days, as long as theyre not used. Your rights are the same even if you couldnt check or try on the item before you bought it, for example if the changing rooms were closed.
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A return policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise theyve purchased. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
Count 14 days including the day of purchase. So if you purchased Saturday, you must return by Friday of that 2nd week.
You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel.

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