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How do I dispute a bank charge online?

Log in to Online Banking and select the account with the transaction youd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer.

How do I dispute an authorized transaction?

How to request a chargeback. If asking the merchant for a refund didnt work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuers mobile app.

Why cant i dispute certain transactions?

Only posted transactions can be disputed (pending charges are temporary and may change). If you have any immediate concerns about a pending charge, contact the merchant directly. The merchants contact information is typically found on your receipt or billing statement.

How do I dispute a charge on my bank account?

For most cardholders, the easiest way to dispute a charge is to contact their issuing bank through their preferred customer service channel. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app.

What is a cardholder dispute?

Definition. Cardholder Dispute. A cardholder dispute is the process by which a cardholder claims a charge on their account is illegitimate and requests a chargeback, which may be granted by their issuing bank.