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How do I file a claim with DHL?

Your claim may be submitted in any suitable format but it should include the following information: If you have purchased Cargo Insurance from DHL Freight, please provide invoice copy and proof of payment. Identified transport event. Transport reference. Route (from where to where) Waybill copy.

Does DHL reimburse for lost package?

If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible.

How do I claim compensation from DHL?

Raise your query with Customer Services. They will then direct you to the claims portal to register your claim. You must always raise your query with Customer Services first and not directly on the claims portal. Claims must be notified in line with the time limits detailed in section 2 time limits.

What is a declaration of non receipt?

In this case, we first ask the delivery driver to find out where the parcel was delivered, and to still deliver the parcel to the recipient. If this fails, you can have the recipient fill in a declaration of non-receipt. With this, the recipient confirms that the parcel has not been received.

How do I claim compensation from DHL?

Raise your query with Customer Services. They will then direct you to the claims portal to register your claim. You must always raise your query with Customer Services first and not directly on the claims portal. Claims must be notified in line with the time limits detailed in section 2 time limits.

dhl non receipt disclaimer form

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How do I claim my money back from DHL?

Customer must notify DHL of any claim for late delivery, in writing or by telephone, within 14 calendar days of the shipment date and provide DHL with the account number (if any), the waybill number, the date of shipment, and complete receiver information.

Is DHL compensation for late delivery?

If you use DHL for your domestic or international shipping, ing to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged.

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