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This form is for customers to report goods ordered but not received. It ensures that claims for missing items are documented correctly.
Meaning of non-receipt in English the fact of not receiving money or goods: Unfortunately, we cannot accept liability for non-receipt of goods ordered. Most of the complaints we receive concern either slow delivery or nonreceipt of the product.
If you shipped goods that were not received by the intended recipient, the carrier should be able to supply an official statement of non-receipt for the intended recipient to sign. Please ask your intended recipient to request and sign this document, and send us a copy to verify that your shipment was not received.
Send a dispute letter to your credit card issuer at the address listed for billing disputes, errors, or inquiries not the address for sending your payments. Look on your statement, online, or your credit card agreement to get the right address. Use this sample letter for disputing credit and debit card charges.
The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you cant resolve the issue, get in touch with your bank.

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Discover chargeback reason code RG Non-Receipt of Goods, Services, or Cash is used when a cardholder disputes a transaction because they didnt receive the goods, services, or cash they paid for. This can happen if an order gets lost in transit, a service appointment is missed, or an ATM fails to dispense cash.

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