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Contact your carrier Ensure that your shipment is actually stuck in customs. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. Generally, the best way to contact carriers is by phone, but beware, often carriers use premium-rate numbers which can quickly become expensive.
How long does custom clearance take? Typically, customs clearance takes less than 24 hours, however, there are times where it can take several days or weeks for goods to be inspected. When is customs clearance needed? Customs clearance is necessary for all packages entering the U.S. from other countries.
By the time the plane arrives at its destination, many packages have already been cleared by Customs. As the plane is unloaded, the Expressclear system identifies packages to be examined and prints cleared Customs labels for all others. Cleared shipments are transferred to trucks for immediate delivery.
Generally, Customs officers will visit multiple sites during the day and process their releases in the afternoon. The process can take anywhere from 12-48 hours and even longer during high traffic periods.
By the time the plane arrives at its destination, many packages have already been cleared by Customs. As the plane is unloaded, the Expressclear system identifies packages to be examined and prints cleared Customs labels for all others. Cleared shipments are transferred to trucks for immediate delivery.
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People also ask

Customs and clearance delays occur for a variety of reasons; the following are some examples: Missing documentation. Incomplete, missing, or inaccurate information on documentation. Additional documentation needed by regulatory agencies.
How long will FedEx be able to keep my shipment on hold for import clearance? FedEx will usually hold the shipments for 10 days for customer instructions or approvals.
How do I contact FedEx customs clearance? Call 1.800. 249.2953 or 1.716. 897.1075, email us@ftn.fedex.com.

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